TSMC trims full-year revenue estimate on weaker smartphone demand


TAIPEI (April 19): Taiwan Semiconductor Manufacturing Co Ltd, the world’s largest contract chipmaker, revised its full-year revenue target to the low end of its earlier forecast due to softer demand for smartphones and uncertainty in the cryptocurrency market. Revenue for 2018 is expected to grow 10% compared with an earlier forecast of 10-15%, Co-Chief Executive C.C. Wei told an earnings briefing. TSMC, whose clients include Apple Inc, Qualcomm Inc and Nvidia Corp, reported a 2.5% rise in net profit for January-March at T$89.8 billion (US$3.1 billion) — in line withRead More

China’s rising tech star seen ‘half dead’ after US ban

SHENZHEN, April 18 — ZTE Corp. may have just gone from being a serious contender in the high-stakes world of next-generation networking to — quite possibly — a mobile industry washout. China’s No. 2 telecommunications gear-maker was…

IMF says global smartphone boom has reached peak

WASHINGTON, April 18 — The global smartphone boom that’s helped propel Asia’s economic growth and reshape trade channels in recent years may have peaked. That’s one of the observations tucked into the International Monetary Fund’s…

US strike on China’s ZTE another blow for Qualcomm


SHANGHAI/BEIJING (April 17): A move by the United States to ban American firms selling components to the Chinese telecom equipment maker ZTE Corp will also hit a target closer to home: Qualcomm Inc, a US company that is a major supplier of chips for ZTE’s phones. The US Department of Commerce slapped a seven-year ban on sales to ZTE on Monday for breaking terms of an agreement reached last year after it was caught illegally shipping goods to Iran. Caught in the crossfire is Qualcomm, whose products account for theRead More

Thai telco True says personal data of 11,400 customers made public by unit

BANGKOK, April 17 — Thai mobile phone operator True Corp said today personal identification data of 11,400 of its customers has been made public by its unit iTruemart, in possibly the first known instance of a major data leak at a mobile…

US bans American companies from selling to Chinese phone maker ZTE

LONDON, April 17 — The US Department of Commerce has banned American companies from selling components to leading Chinese telecom equipment maker ZTE Corp for seven years for violating an agreement in a sanctions violation case, US officials…

More ‘freebies’ please, say Asian online shoppers

KUALA LUMPUR: According to the UPS Pulse of the Online Shopper Study, Asian online shoppers, amid a fiercely competitive retailer landscape, is driving increased demand for free shipping, expedited deliveries, and customer-centric return policies to be offered as standard.

Now in its sixth year, the global study commissioned by UPS evaluates consumer shopping habits and preferences from pre-purchase to post-delivery. The 2018 study was fielded in Q1, Q2 and Q3 2017 and is based on a comScore survey of more than 18,000 online shoppers worldwide. In Asia alone, the survey included 3,200 respondents.

Notably, only 57% of shoppers in Asia are satisfied with the online shopping experience, the lowest percentage compared to other regions surveyed, demonstrating the slow pace of change in addressing customer satisfaction.

Other areas of the retail experience that remain important year over year and influence purchase behavior include the importance of free, fast shipping, as well as free and easy return policies.

Unsurprisingly, nearly two-thirds of respondents in Asia indicated that free shipping is an important factor in the checkout process, with 46% of shoppers adding items to their cart to qualify for it. About half of Asia online shoppers have abandoned a cart due to no delivery date being given or delivery time being too long, with the average delivery wait leading to cart abandonment being 11 days.

Meanwhile, a convenient and transparent return policy increases sales and customer satisfaction, with 67% of shoppers in Asia indicating that free shipping on returns is important when selecting online retailers. Regrettably, this is an area where retailers in Asia must do more to improve their service as only 47% of shoppers are satisfied with the ease of making returns, even though only four in 10 have actually returned an online purchase in the past year. Furthermore, 79% of shoppers returned only 10% or less of their orders. Among these, 69% made new purchases when returning an online order in-store, and 67% bought new items when returning online, demonstrating a strong business case for offering a fuss-free return service.

The usage of smartphones has become even more prevalent amongst shoppers in Asia, with smartphone purchases becoming the norm as 77% of shoppers have placed orders on their phones (the highest percentage globally).

Asia shoppers also love their marketplaces with 98% having purchased from one, and more than a third saying they will use them even more in the next year. Better prices (64%) and free or discounted shipping (42%) are the top reasons for buying from a marketplace instead of direct from a retailer.

Xiaomi pushes for smartphone component suppliers to invest in India

MUMBAI, April 9 — China’s Xiaomi said it wants its global smartphone component makers to set up base in India, in what is likely to bring as much as US$2.5 billion (RM9.6 billion) of investment to the South Asian nation while also creating up…

Demand for semiconductor products to stay strong, but trade war fears linger

KUCHING: The demand for semiconductor products are expected to remain robust but there is still lingering fears of a trade war between major economies, analysts say. MIDF Amanah Investment Bank Bhd’s research arm (MIDF Research) noted that the growth rate of monthly worldwide sales of semiconductor has trended lower mainly due to the high base […]

Amazon may offer to buy India’s Flipkart, says report

BENGALURU, April 4 — Inc may make a rival offer to buy Indian e-commerce firm Flipkart, which is in tie-up talks with Walmart Inc, local media reported, as the two US retail giants jostle for dominance in India’s booming online…